LEGAL & PRIVACY
Privacy Policy
Last updated: 4 August 2026
1. Operator
Eito Co., Ltd. (榮騰株式会社)
344-1-202 Toyomi, Tako Town, Katori District, Chiba 289-2306, Japan
Email: rt@eitou.co.jp
Phone: +81 80 4128 2303
2. Information we collect
- Name and preferred form of address.
- Phone number, email address, WhatsApp or LINE contact details.
- Journey details including airports, addresses, dates, times and flight numbers.
- Passenger, luggage, vehicle and special assistance information you choose to provide.
- Technical and security information reasonably required to operate and protect the website.
3. Purposes of use
- Responding to enquiries and preparing quotations.
- Arranging, confirming and managing transportation services.
- Contacting you regarding schedule changes, drivers, vehicles or service notices.
- Handling customer support, complaints and legal obligations.
- Preventing fraud, abuse and unauthorized access, and improving website reliability.
4. Sharing and service providers
We may share only the information necessary to fulfill your request with drivers, licensed transportation partners, IT hosting providers, email providers and other service providers acting on our instructions. We do not sell personal information. We may disclose information when required by law or necessary to protect safety and legal rights.
5. External messaging services
If you contact us through WhatsApp, LINE or another external service, that provider may process information in Japan or other countries under its own privacy policy. Please review the provider’s terms before using that channel.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes above, dispute handling and applicable legal or accounting requirements. We use organizational and technical safeguards designed to protect information against unauthorized access, loss, alteration and disclosure.
7. Your requests
Subject to applicable law, you may request confirmation, disclosure, correction, suspension of use or deletion of personal information held by us. We may verify your identity before responding.
8. Cookies and access data
The current website uses local browser storage to remember language preference and may use essential server logs for security and operation. If analytics or advertising tools are introduced, this policy will be updated as required.
9. Updates and contact
We may update this policy to reflect legal or operational changes. The current version will be published on this page. Privacy enquiries should be sent to rt@eitou.co.jp.